You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process your cancellation immediately. If your order has not yet entered the shipping process, you will receive a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to reflect in your account, depending on your financial institution's processing time.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase or receipt is required for all returns. Please ensure the product is securely packaged to prevent damage during return shipping. Items that are damaged, altered, or missing components may not qualify for a refund.
To initiate a return, please contact our customer service team using the information provided in the "Contact Us" section below. We will provide you with detailed return instructions and the appropriate return address. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once your return is received and inspected, we will send you an email notification to confirm the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days. The exact timing of the refund posting to your account may vary depending on your payment provider's policies. Please note that shipping costs are non-refundable unless the return is a result of our mistake.
For purchases made with gift cards or store credit, refunds will be issued in the form of store credit. Sale items may only be eligible for store credit at our discretion. Custom or personalized items cannot be returned unless they arrive damaged or defective.
If you haven't received your refund within the expected timeframe, please first check your bank account or credit card statement again. Some financial institutions may require additional processing time before posting the refund to your account. If you still have not received your refund after this period, please contact your bank or credit card company directly, as they may be able to provide specific information about pending transactions.
If after contacting your financial institution you determine that the refund has not been processed, please contact us immediately using the information provided in the "Contact Us" section. We will investigate the matter and work with our payment processor to resolve any issues. Please have your order number and payment details ready when contacting us about refund inquiries.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact our customer service team:
Company Name: Stitchlane
Address: 721 South Jackson Street, Louisville, Kentucky
E-Mail: [email protected]
Phone: +1 694-283-5802
Our customer service representatives are available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time, excluding major holidays. We strive to respond to all inquiries within 24-48 hours during business days.
